When making an appointment for a Video Consultation, the patient is asked to fill in his personal details as well as the details of his card. The payment of the consultation, however, is not carried out at that the moment the appointment is made, but at the end of the Video Consultation thanks to the payment module. 

Attention : It is necessary that the practitioner selects an amount at the end of the consultation, otherwise the patient will not be charged !

That is to say that you will be able to charge the patient the price of the Video Consultation indicated on your profile : 

Or a smaller amount, depending on the type of services you offer. This is your choice, but this needs to be clearly explained to the patient. However, the maximum amount that can be charged to the patient can never exceed the one that is indicated on your profile. Here is the payment option that allows you to charge the patient. 

This option will appear in the lower left corner of your screen when you take the Video Consultation.

If the patient does not show up for his appointment booked for a Video Consultation, you will have the possibility to charge him by connecting to your virtual practice. You are not obliged to do this, it depends on your way of proceeding and Doctoranytime is not involved in this choice. 

You will receive the amount of the Video Consultation after 15 - 30 days.


As the amount is charged at the end of the consultation (€0 being a possible option), the online payment service does not manage refunds. Once payment is taken from a patient, the practitioners are autonomous in their choice to reimburse the patient and need to do it from their personal bank account. 

The fees inherent to the online payment service can not be reimbursed by Doctoranytime.  

Payment receipt :

After completing the appointment, the patient will receive an email including a link redirecting him to his Doctoranytime account where he can download his receipt. 

The patient has acces to his receipts at any moment from his Doctoranytime account. 

Payment methods :

The payment is done with a credit card. The cards accepted by the online payment system are the following : VISA, Mastercard, Maestro and American Express.

Go to the next step : Online payment system (Stripe)

The Doctoranytime team 

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